How do I report an unauthorized charge from Daily Burn?
If you notice charges from Daily Burn that you did not authorize, or suspect someone is using your payment information without your consent, please contact us immediately at support@dailyburn.com.
When you reach out, we will attempt to locate the account associated with the charges. If we are able to locate it, we will:
- Cancel the account to prevent any further charges.
- Work with you to investigate the issue.
💡 Important: Sometimes, even with payment details, we may not be able to locate an account. In that case, you will need to contact your financial institution to report the charge as unauthorized and request a fraud investigation.
💡 Note about updated cards:
Banks or credit card companies sometimes automatically update card information for recurring subscriptions when you receive a new card or when a card expires. This may appear as an unexpected charge, but it is not necessarily fraudulent.
Banks or credit card companies sometimes automatically update card information for recurring subscriptions when you receive a new card or when a card expires. This may appear as an unexpected charge, but it is not necessarily fraudulent.