What is Daily Burn’s refund policy?
All new Daily Burn accounts come with a 30-day money-back guarantee, meaning you are billed upfront and can request a full refund within 30 days of signup if you’re not satisfied. In some cases, such as partnerships or special promotions, we offer a free trial to new accounts, during which you are not billed until the trial ends. If you cancel during the trial, you will not be charged.
1. 30-Day Money-Back Guarantee
- For all paid accounts, Daily Burn offers a 30-day money-back guarantee from the date you sign up.
- To get a refund, you must contact us via email at support@dailyburn.com within 30 days of your sign-up.
- Refunds are for the full amounts paid, and requests after 30 days cannot be honored.
2. Free Trials
- If you sign up for a free trial, you can cancel anytime before the trial ends, and you will not be charged.
- Free trial users are not eligible for the 30-day money-back guarantee because no payment is collected during the trial.
- If you don’t cancel before the trial ends, your account will automatically convert to a paid subscription based on your chosen plan.
💡Note: Once billing has started, or you are past the 30-day money-back guarantee, cancellations take effect at the end of your current billing period. No partial-month refunds or credits are provided.
💡 Note: Free trials and money-back guarantees are only available for new accounts. If you’ve had a subscription before, these policies do not apply.
💡 Note: The Daily Burn Support Team can only process refunds for subscriptions set up directly through our website. If you subscribed through a third-party platform (Apple/iOS, Google Play, Roku, Amazon, Xfinity, etc.), you’ll need to contact that provider directly to request a refund or manage your billing.
3. Ongoing Billing
- Subscriptions auto-renew at the start of each billing period unless you cancel before the new period begins.
- You are responsible for all subscription fees for periods after the trial or current billing period.
- For debit card payments, any bank fees (e.g., overdrafts, currency conversion, or international transaction fees) are your responsibility.
4. Paused Subscriptions
If you choose to pause your subscription, the pause does not take effect immediately. Instead, it begins at the end of your current billing cycle.
- The pause will last for the duration you selected. On the day the pause expires, your subscription will automatically reactivate, and your account will be billed.
- You are responsible for any billing at the end of the pause period, even if you do not receive a reminder.
- By pausing, you authorize Daily Burn to resume billing at the end of the pause.
💡 Tip: Pauses are designed to work with your billing cycle, so the timing will vary depending on your plan (monthly, quarterly, semi-annual, or annual).
5. Questions?
If you’re unsure or have any questions, email support@dailyburn.com from the email associated with your account.